TeleDerm Online Visits

Water's Edge Dermatology now offers patient care through safe and secure online TeleDerm visits. Our online TeleDerm visits make access to our board-certified dermatologists and certified providers easier, faster and more convenient than ever. Our team of experts can provide online care for a variety of skin, hair, nail and vein conditions.

Water's Edge Dermatology TeleDerm visits give you the flexibility to receive convenient, effective care from the comfort of your home.

• Benefits of a TeleDerm Visit
• Conditions appropriate for a TeleDerm visit
• Frequently Asked Questions
• Tips for the Best TeleDerm Experience
• Tips for Taking Great Pictures

Benefits of a TeleDerm visit:

 

• Get the dermatology care you need without leaving your home (or from anywhere!)
• Attend your online visit using a computer, smart phone or tablet
• See board-certified dermatologists and certified providers you trust
• Schedule virtual visits for you, your child or other dependents
• Secure and HIPAA compliant

TeleDerm visits are
Covered by Medicare and Most Insurance Plans

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With a TeleDerm visit, we can help you with the following conditions:

*While a full-body skin cancer screening is not adequately addressed with a virtual TeleDerm visit, we may be able to address your specific concerns.

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FAQs:

 

Are TeleDerm online visits only available for certain conditions?

Yes. However, most patients can receive the care they need with a TeleDerm online visit. The conditions that are appropriate for a TeleDerm visit are listed above. The most common conditions we treat via an online TeleDerm visit are acne, prescription refills, eczema, psoriasis and rosacea. If you are uncertain if a TeleDerm visit is right for you, please do not hesitate to call us. We're happy to discuss your needs and schedule you for an appointment that is right for your circumstance.

Is a virtual TeleDerm visit covered by Insurance?

TeleDerm online visits are covered by Medicare and most insurance plans. Please call us if you'd like to verify coverage.

What if the provider decides I need to be seen in the office during my TeleDerm online visit?

If it is determined that you need to come into the office for an in-person exam or in-office procedure (like a skin biopsy), we will schedule that appointment for you at your convenience. Our offices remain open to treating patients for these purposes. Additional visit costs or insurance claims may apply.

Are my Personal Health Information and photos kept confidential?

Yes. To conduct our TeleDerm online visits, we use a secure, HIPAA compliant Telehealth website called Doxy.me. Additionally, all personal health information and photos are stored confidentially and securely in your Patient Portal account for easy access.

What kind of device do I need for a TeleDerm online visit?

Acceptable devices include a desktop or laptop computer with a camera and microphone, a smart phone or a tablet.

What other requirements are there for a TeleDerm online visit?

In addition to a laptop, smart phone or tablet, you must have access to high-speed internet and a compatible browser (Chrome or Firefox).

Can I use Internet Explorer for the TeleDerm visit?

No. Internet Explorer is not compatible with our TeleHealth system. You must use either Chrome or Firefox.

Will I be able to see and hear the provider?

Yes! Your medical team will have a live camera and microphone to communicate with you during the appointment. There is also a chat room where you can type messages to your provider.

Who do I contact if I have more questions?

You can email your questions to [email protected] and a member of our team will contact you.
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Tips for the Best TeleDerm Experience

• Find a quiet, private place with good lighting where you can have a confidential conversation with your provider during the virtual appointment.
• Minimize distractions.
• Be prepared with questions you want to ask the medical staff.
• Close all additional browsers, windows or programs that may be open.
• Check the volume of the device you are using and make sure the volume is at a level where you can hear easily.
• Enable the camera and microphone.
• Have a flashlight available if needed for better visibility.
• Take high quality pictures. To help your provider examine your concern, take clear pictures of the areas you need examined. See tips below.

Tips for Taking Great Pictures

Follow these tips from the AAD to make sure the pictures are the highest-possible quality:

• Make sure your pictures are well-lit. Take your pictures in natural light, if possible. Use another light source, like a book light or flashlight, if needed. Watch for shadows or glares on the area you are taking pictures of and adjust the light as needed.
• Take multiple pictures, including one of each side of the area you need examined. If you have a spot or rash, make sure to show the entire area around it, not just the rash or spot itself. If your spot is hard to see, you may want circle it or draw an arrow pointing toward it with a marker.
• Take pictures to compare. For example, if you have a spot on your hand, take pictures of both hands so your provider can see how that area usually looks. Make sure you also take a close-up and a far-away picture of the areas you are concerned about so your provider can compare.
• Do not wear makeup or nail polish. Similar to an in-person appointment, remove any makeup on the area being examined or nail polish if you need your nails examined.
• Get help. If someone is available to help, ask them to take pictures of hard-to-reach areas, such as your back. If you don't have help available, use a mirror and/or selfie-stick to help take pictures.
• Only keep clear pictures. If a picture is blurry, delete it and replace it with a clear one. Blurry pictures make examining the area of concern difficult for the provider.

Photo tips provided by the American Academy of Dermatology. Click here for more tips on how to prepare for your telemedicine appointment.